The Problem: This opportunity can potentially help any public place that requires or usually holds face to face interactions of people who have not already put safety precautions in place in their physical locations. The opportunity includes any location that have not put in any safety precautions to keep their workers and customers safe. This is to help business regain some of their customers or frequenters to come back and have face to face interactions with little to no fear or anxiety about the pandemic, as almost all people have avoided going to public places in fear that they may contract and spread the virus. This is also to keep all employees and customers safe
The Solution: A full product and service mix that combines the providing of personal protective equipment, sanitation equipment, and the implementation of necessary health procedures and policies to ensure the health and safety of customers and employees alike, easing the qualms of the general population and reinstating business as usual. The service provides an abundance of face masks, hand sanitizers, and an air filtration unit. Along with this, the service creates a a policy of in-store navigation with tape marking the distance of 6 feet in increments and creating signs to communicate the certain expectations to customers. It also, trains employees to implement a purchasing system that does not involve the hand to hand contact of money. Also, the training of employees helps them to be able to handle situations regarding unruly customers, unwilling to abide by the rules of the store and not ensuring the safety of others. Along with all this, a sticker is placed at the entrance of the store to notify customers of the store's efforts to keep a healthy and safe environment. This helps to gain the confidence of customers and let them know things are safe.
Hi Brian!
ReplyDeleteI really loved how you are utilizing this pandemic to the fullest. I think that you are absolutely right to believe that businesses are desperate to be able to get customers into their doors again but are having a difficult time implementing adequate safety measures. These measures must ensure the safety of not only their employees but also the customers. I liked your idea of teaching employees how to deal with customers that don't want to abide by the safety measures stores put in place. In the past few weeks, we have seen viral videos of consumers arguing with employees about the safety policies. I am sure that employees would love to learn how to get out of these types of situations.
Brian,
ReplyDeleteI know some people who own a local furniture store and they are getting a great deal of backlash from customers who don't want to wear a face mask. The use of a face mask has been politicized somehow and they are genuinely starting to feel like they are losing business because of it. They may implement a period of time for customers to shop who don't want to wear a mask. However, the store employees will be wearing a mask. These are some strange times. I feel for business owners who have dealt with a lot of issues in 2020.